Are you having a problem with all point clouds? Is your point cloud a FARO? If so, look at website: communities.bentley.com/.../16755.installing-the-faro-sdk-to-update-bentley-pointools-v8i-and-make-it-compatible-with-the-latest-version-of-faro-scene You can download Bentley PodCreator from the Bentley Software Download Fulfillment site and try converting your Point Cloud. Bentley PODCreator is a free download that will allow you to convert Pont Cloud files to POD files that can be attached in Bentley Descartes > Point Cloud
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