This may be due because there is difference between Android 7.0 and 8.1. It is possible for the users to access the permissions for the app with the general Android settings, Settings -> Apps -> ContextCapture Mobile -> Permissions. There are 4 permissions that we need (Camera, Location, Files, Contacts). It is necessary that the permissions are tick so that the app can roll (normally there is a box with an Android message to do that when you roll the app on Android 7.0). Let me know if this is helping you. Regards, Bruneau
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