Yeah, I couldn't agree more Nick. It actually seems pretty typical from the e-on side of things, at least what I've noticed the past two years or so, but I'd optimistically hoped that Bentley might deliver a much more direct, responsive, and just generally higher level of communication and service. It's not like there aren't simple and seems like more fair solutions to some of these things either...all existing customers could have received fully detailed emails with explanation of everything, and then existing customers could just have the terms of their prior e-on maintenance agreement (including all updates, new versions, service (expedited) etc) met without question or adjustment until end of term. Lack of communication amplifies everything. It makes you wonder why the software change is not yet publicly announced, and why the e-on Forum closed down without explanation to users as to where to now go. And why were the now void versions of the software sold so recently without any explanation and why on earth can one continue to renew e-on maintenance even today...just starts feeling more deceptive than ignored, these are pretty basic things after all. I have only seen the software as of the last e-on update, so no idea on upgrades or adds, but supposedly "there are dozens" of new features....so strange to hear that from you. You know, it obviously becomes a lot more important up front (than it ordinarily would with a new release) to share a list of new features when a company attempts to secure additional payment for what customers already paid for. And the biggest question is still out there: what is the exact Bentley Select add-on price (just a % discount on yearly would be fine - customers can prorate to their own end of e-on term) as well as the regular ongoing yearly Select price beyond that. Is waiting indefinitely on a Bentley account manager really necessary to find that out (every other software company in the world publicly lists prices right...) all because a simple email of the same was never sent?
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